Open 7 days.
- Monday10 AM – 5 PM
- Tuesday9 AM – 7 PM
- Wednesday9 AM – 8 PM
- Thursday9 AM – 8 PM
- Friday9 AM – 8 PM
- Saturday9 AM – 5 PM
- Sunday10 AM – 4 PM
Holiday hours may vary. The app always shows live availability.
How can wehelp?
Questions about a treatment, a group booking or a gift? Send us a note and our guest services team will reply within one business day.
Good to know.
Everything our front desk is asked most, in one place.
01How far in advance should I book?
Availability varies with the season, so booking ahead guarantees your preferred time. Short-notice openings do come up, often a few days before the date you want. The app shows live availability.
02What if I need to cancel?
Please let us know as soon as possible, ideally at least 24 hours ahead, so we can offer the time to another guest. A credit card is requested at booking; see our policy below for details.
03Will I receive an insurance receipt for massage therapy?
Yes. At the end of your session your therapist gives you an official receipt for your insurance provider. Receipts can only be issued in the name of the person who received the massage.
04Can I bring my children?
Yes, children are welcome, and kids' cuts start at $25. We do keep our waiting room calm for guests in relaxation treatments, so please consider whether it suits your little ones. For massages under 14, a parent stays in the room.
05Can a gift card for a package be used for something else?
Dollar-value gift cards work on any service. Package gift cards are meant for that package; if you'd rather use them elsewhere, the monetary value applies, without the package discount.
06I lost my gift card. What now?
Don't worry: the card number is saved in your file, or under the purchaser's name. Give us that name and we'll find it.
07Do gift cards expire?
Never. Our gift cards remain valid indefinitely. (We can't confirm cards issued by the previous company, Spa Ilo.)
08Do you accept Wayspa cards?
Yes, on services at regular price. They can't be combined with promotions or discounts, or used for packages and gift cards.
09Can I tip with a gift card?
Tips can't be paid with a gift card, but you can tip by credit or debit card.
10What products do you carry?
Aveda hair care and styling, Éminence Organics skincare, Gehwol foot care, Novoqueen lash products, Cuccio and OPI nail care, and COOLA sun care. Call us for other brands.
11How do laser hair removal or electrolysis start?
With a free consultation with one of our licensed estheticians. We build your treatment plan together, then schedule your sessions.
So everyone can relax.
Etiquette
Whether you visit for a few minutes or a few hours, my team and I will do everything it takes to offer you a complete sensory experience.
- Arrive 10 minutes before your treatment.
- Set your phone to vibrate, or switch it off and reconnect with yourself.
- Spa packages include a robe and slippers, and a changing room for your belongings.
- Gratuities are at your discretion.
Cancellation policy
A credit card is required to hold your booking. Cancellations with less than 24 hours' notice incur a 50% fee charged to that card. Same-day cancellations are charged in full for the reserved service.
Plans change, we understand: let us know as early as you can so another guest can enjoy the time.
Your moment is waiting.
Book online in under a minute, or call and we will find the perfect time and specialist for you.